Frequently asked questions
Is your jewelry waterproof?
Yes! All pieces are fully waterproof and designed for everyday wear — showering, swimming, sweating, and beach days included. Your jewelry will not tarnish, fade, or turn your skin green.
What materials do you use?
Each piece is crafted with a stainless steel base (durable, hypoallergenic, and tarnish-resistant) and coated with 18k gold using a PVD process. This technique creates a finish that is up to 10x thicker than standard plating and will not chip or wear off.
Is your jewelry hypoallergenic?
Yes. Our pieces are safe for sensitive skin and free of nickel and irritants.
Do you offer international shipping?
We currently ship within Mexico, and to main regions of Canada and the USA. See our shipping info page for more details.
Do you offer custom lengths or personalized pieces?
We love creating pieces that feel aligned for you! Please use the contact form to request custom lengths or designs.
Do you accept returns or exchanges?
We’re still finalizing our return policy. Please check back soon, or reach out via the contact form for assistance in the meantime.
How do I choose my size?
Bracelets include size options or extender chains, and all anklets are made with an adjustable fit. See the size guide to help you choose the perfect fit.
How do I care for my jewelry?
Although our pieces are waterproof and durable, gemstones and pearls may still be damaged if not careful. We recommend taking good care of your jewelry to keep it looking radiant for years.
Best practices include storing them in your cotton pouch, avoiding contact with harsh chemicals, and removing heavier pieces (like beaded gemstone necklaces) while sleeping. Treat it like gold ;)
